All Masks (3ply, Kn95, Cotton, FFP2, FFP3, Kids masks) are final and non refundable. Exceptions are made if:

• Wrong Order Received

If you think you received the wrong order please email us within 7 days of reception matching your Order # delivery note. Email us the issue along with clear pictures.

We can accept unopened packaged (you ordered by mistake and you return the packaged unopened)

We reserve the right to refuse any claims.

For Hygiene and Security for Covid19 ANY MASKS (kn95, disposable, Cotton washable, kids masks) are not returnable, Sales ARE FINAL. 

Refunds (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@portaldoorbell.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.